FAQ

Q -- Where will my item ship from?

I am located in Florida in the United States.  All items will ship from here.

Q -- When will my item ship?

A -- Processing times are 10-15 business days for normal orders.  You will receive a shipping notification email when your order is fulfilled.  Please note that the tracking might not update for up to 48 hours.

If your parcel is due to be shipped on a day where the postal service is not running (e.g. National holidays), your parcel will be shipped the following b business day.  Bad weather conditions can also delay shipping, so please be aware that if your city is experiencing very bad weather, shipping of your parcel may be delayed.

Once I hand a parcel over to the Post Office, it is out of my hands.  There is nothing I can do to retrieve a parcel that the Post Office has lost. The tracking info you see is the exact same info I see.

Q -- I live outside the US.  Will I incur any fees?

A -- Tax and duty fees may be applied for international orders, depending on your location and value of your order.  The customer is responsible for these fees, so please keep this in mind and make sure you are aware of your country's import guidelines before ordering.  Should you decide against paying any fees imposed on the parcel prior to it being released to you, you may reject the parcel, and it will be returned to me and I will happy to provide a refund of the costs of the items (sans shipping costs) once I receive the parcel back in my hands.

Q -- Do you accept returns or exchanges?

A -- I do not accept returns or exchanges on custom press on nails.

If you are truly unhappy with your item, please contact me via email to discuss what can be done to make this a happy transaction.